Question 1

What types of therapy do you offer?

Accepted Answer

We offer a range of therapeutic services, including individual therapy, couples therapy, family therapy, and specialized services such as immigration mental health evaluations and coaching. Our approaches include cognitive-behavioral therapy (CBT), narrative therapy, expressive therapy, and solution-focused techniques, tailored to meet your unique needs.

Question 2

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by contacting us directly via phone, email, or through our website. We’ll work with you to find a time that fits your schedule.

Question 3

What can I expect from the first session?

Accepted Answer

In your first session, we’ll get to know each other and discuss your goals, concerns, and background. This is an opportunity for you to share what brings you to therapy, ask questions, and collaborate on a plan that best meets your needs. This session helps build a foundation for our work together.

Question 4

How can I prepare for therapy?

Accepted Answer

Preparing for therapy can be as simple as reflecting on what you hope to gain from our sessions. Think about any specific challenges or goals, and feel free to bring any questions or concerns. Therapy is a collaborative process, and your openness and readiness to engage are valuable.

Question 5

Is my information confidential?

Accepted Answer

Yes, your privacy is a top priority. All sessions and personal information are kept confidential in accordance with legal and ethical guidelines. Information will only be shared with your written consent, except in specific situations required by law, such as imminent risk of harm to yourself or others.

Question 6

What are your fees, and do you offer refunds?

Accepted Answer

Our fees vary based on the service provided. Additionally, Hickson's By Sammi does not believe finances should stop you from receiving help. As such, we can work with your financial structure to find a price that works for you. Payment is due at the time of service. We offer refunds for prepaid sessions canceled at least 24 hours in advance; cancellations made less than 24 hours in advance are non-refundable. Refunds for unused sessions for package services are considered on a case-by-case basis.

Question 7

Do you accept insurance?

Accepted Answer

Our practice accepts some insurance through third-party billers, including Headway, Rula, Alma, and Lyra. We take Aetna, Anthem, Anthem EAP-Bank of America, Blue Cross, Blue Shield, Carelon Behavioral Health, Cigna and Evernorth, Decent, and Quest Behavioral Health. However, some insurance does provide out-of-network benefits, and we will gladly provide any information your insurance might need.

Question 8

What does the No Surprises Act mean for me?

Accepted Answer

The No Surprises Act protects you from unexpected medical bills, including for mental health services. As part of this act, we provide a Good Faith Estimate outlining the expected costs of services before they begin, giving you a clear picture of your financial commitment.

Question 9

What is the difference between therapy and coaching?

Accepted Answer

Therapy is focused on healing and addressing mental health concerns, while coaching emphasizes personal growth, goal achievement, and performance improvement. Coaching is ideal for individuals looking to overcome obstacles in specific areas of life, such as career or wellness, whereas therapy provides support for emotional and mental health challenges. Both approaches can be highly beneficial and are customized to your needs.

Question 10

Still have questions?

Accepted Answer

We’re here to help. Please reach out with any additional questions or to schedule a session. We look forward to supporting you on your path to well-being!